怪现象

有些事情是怎么都想不懂,比如中午吃饭的餐馆里的两件事情。

两个服务生。

某刻上餐铃响了,服务生小哥A坐在角落玩手机,念叨着无线密码被哪个坏蛋给改了。老板在另一半擦桌子收拾东西喊道,“没听到铃响么你快给客人上餐啊!” 接着就听A说,“别叫!”然后施施然走过去端菜。

结账时候,另一个服务生小哥B和老板对话。老板要他去买西瓜,他撒娇说“好远啊,外面太阳这么大,骑车过去也很累的。” 老板接到,“那我去帮你买好么?” B一脸不情愿说那你先把买瓜的五块钱给我。

我现在词穷了。

Thoughts about Confidentiality 关于保密

I write bilingually so that my dear mom and dad can read about my life. I know you must be the first readers, love you!

我用双语写作以便我老妈老爸可以了解我的生活和思想。我知道老爸老妈你们肯定是第一批读者,我爱你们!

I was shredding some confidential documents for almost half an hour this afternoon,  manually, again.. (Yeah, I strongly recommend companies who encourage/require confidentiality to buy a shredder to promote the habits, anyhow, to shred documents especially lots of documents could ruin the whole day for a normal person(if you enjoy tearing papers that’s another thing)…)

今天下午我又一次手工碎合同碎了半小时,碎到后来手都没知觉了。(强烈建议那些鼓励或要求员工有保密意识的公司购买一台碎纸机来推动保密行为,要知道,手工碎文件尤其很多文件对正常人来说简直是意见惨无人寰的事儿(当然有撕纸癖好的小伙伴另当别论))

If you are doing something in a robotic manner, you will have the time to think about something you don’t always think, like I did. (Yeah I admit I am a weirdo always having strange questions)

如果你持续做一个机械式的动作,你就会像我一样神游天外,想一些平常不会想到的有的没的。(我确实常常会思考一些奇奇怪怪的不正常的问题)

The conclusions I picked up from this “mind wandering” is, every action/thought has an origin which rooted in your childhood, and, it’s important to have a sense of confidentiality.

我这番神游物外得出的结论是:每个行为或想法都必有其源自幼年的关联;有保密意识非常重要。

Why other people don’t have the sense to destroy the confidential information or keep information within its boundary? Because they didn’t notice the impact of the “Butterfly effect”, or the realization of this “butterfly effect” did not happen in their children so to print in their subconsciousness.

为什么其他人并没有认为细致地销毁保密文件或严格意义上的保密应该是一个习惯呢?因为他们没有切身体会到蝴蝶效应的威力,或者是对这种效应的体会并不是在其幼年的潜意识里留下深刻烙印的。

For me it did. When I was still a kid my parents opened a bookshop and in there my sister and me crunched in the shelf becoming a “book drugster”.  And I from then had been in pretty good relationship with one of our neighbors,  a family who recycled waste paper. In those beautiful nights I climbed up and down piles of “paper hills” searching for my treasure, and at that time I was especially fond of a game I designed, paper puzzles. So I had the chance and satisfactions of reading into some Jone Does’ private/business lives. At then, it was only a fun game of reading for an innocent boy yet the connection of waste paper and secrets was craved in my bones.

我是有体会的。当我还是个孩子时我父母开了一家书店,在这间书店里,我跟姐姐整日趴在书柜里看书,像是得了书瘾。从那时起我跟我家的一个邻居家关系就一直很好。他们家是回收废纸的。在那些个美好的黄昏我在一堆堆的纸山上爬上爬下,双眼放光地寻找我的宝藏。那时候我发发明了一个让我情有独钟的小游戏,废纸拼图。因此,我得以在将很多碎纸一片片花大力气拼好后读到了很多无名氏的生活的喜怒哀乐和商业的悲欢离合。在那时,这对于一个天真的孩子来说只是一个有趣的阅读游戏,但也是那时候一种关于废纸和秘密有关联的潜意识已深入脑海。

Now that explains my  more-than-average obsession of privacy & confidentiality.

这个经历,解释了为什么我会有比常人更多一点的保密与私人意识。

Later in my life, I once used the internet to fight with one terrible yet normal person and used the info to protect myself when he refused to give me the deposit of my apartment with no reason . I knew where he was born,where he went to school, what he liked and even his personal networks and girlfriends’ looks. In other cases, I also used the internet to analyze job applicants, agencies, business partners, etc. to help adjust my judgement through minor yet important facts. This is quite like the game I used to play, the paper puzzles. It’s terrible yet it’s true, we all are walking nakedly in this internet era. Your profiles, your pictures, your history, your friends, even your families, everything you have, is like a free gallery to feast the viewers’ eyes.

之后的生活里,我曾利用网络上搜索与一个普通但是不好的人交手,这个人无理由地拒绝还给我公寓的押金,而我通过网络搜到的信息保护了自己的权益:我知道他生于何地住在哪里,知道他哪里就学喜欢什么,甚至知道他的人脉圈和他前女友们的长相。在另外的时候,我会通过网络信息来分析一个求职者,一家供应商,一个商业伙伴等等,来通过这些细微但重要的事实来帮助我修正我关于对方的判断。这很像我孩童时期在纸堆里玩的拼图游戏。这很恐怖但这就是事实,我们都是躶体行走在网络的世界里。你的资料,你的照片,你的过往,你的朋友圈甚至你的家庭成员,所有你拥有的一切,就像在一个免费的画廊里供人们欣赏。

For a single normal person you may not have the luck to be dragged in such terrible situation and researched on like a open book. Confidentiality is quite often not a huge topic in your personal life. However, for a business it can be the lifeline to protect companies from being harmed, or even crashed.

当然,对于一个普通人来说你基本不会有什么机会陷入这样的窘境而被别人人肉,保密性对于你的个人生活来说常常不是什么重要的话题。但对于一家企业来说,保密性可能是保护它被伤害甚至摧垮的一条生命线。

Actual stories happened and I was the witness for some. Core stuff left a company and jumped into the arms of a competitor, and helped it eat up the market share of his old firm. Clients visited a company and picked up some printed documents left on the printing machine and that turned out to be a contract with another client for the same deal.

这样的故事在现实里有不少,我自己就见过一二。核心的员工离开公司跳到竞争对手,帮助它一步步吃掉旧东家的市场份额;来访的客户顺手拿走了打印机上搁置的纸张最后发现竟然是在做同一个竞标的另一个对手已经签字的合同。

There are bunches of aces who are extremely good at piecing up puzzles (especially those terrible Capricorns) in this world. Next time when you fill out a online form or post a picture to public, or throw your working documents in the trash bin, take a second thought.

这个世界上不缺少非常善于拼图游戏的高手。下一次你填写一个线上表格,或在公共网页发布一张照片,或将你的工作文件扔到垃圾箱时,不妨三思。

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【书香】How google works – sharing downloading link

It has been some time since I started to think about how to manage a group of brilliant people/genius. And this question rise to be pertinent as I wanted to start something of my own in my spare time. I was reading another article and was reminded that this book could really shed some light on the topic. Though I read it last year when it first came out, still had very much different feeling this time with all my experiences and thoughts within the year.

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One question: So what’s different now?

One philosophy: Maximize freedom equals maximize speed and outcome in a creative era/internet century

One rule: Everyone should invest time in hiring (not only will help hiring itself but also will benefit everyone themselves)

One dangerous stone: Decision making process

Simple book with cute hand-drew illustrations, inspiring words, and clear highlights.

———-download—————

Download How Google Works for personal review and research purpose only!

 

Leave a comment if you are an entrepreneur or simply want to discuss about the book or the topic

 

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【书香】Differences between Chinese and western people in management

It’s not just recently I feel about the differences on management styles/skills between Chinese and Western people. In several thorough conversations with foreign employees from some global agencies last week, I realized how critical this could be in dealing with businesses –  not knowing the differences might just ruin your deals right from the start.

In my not so long yet quite rich career life, I took the opportunities to work in almost every type of companies, including boutique strategic consulting (joint venture), personal studios, fortune 500s(National enterprise & wholly foreign owned enterprise), tech startup, and large scale private enterprise. It’s unimaginable how fast you could grow with a vast experience in absolutely different types of companies before you “settle down” with a “best mate”.

Interestingly, I had the chances to always work with foreign colleagues, clients, or agencies throughout the years. And when it comes to company/people management, it’s astonishing how different it could be. Though new generation of Chinese entrepreneurs are becoming more international to compete on global stage, below characteristics are still true with most of the current Chinese “Bosses”.

1. Sense and Sensibility.

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Traditional Chinese management is more likely to make decisions or change ideas because of feelings/guts/self-confidence, instead of comprehensive reasoning or logic/data analysis/support. As feelings are unstable, thus more changes, big or small, could be expected. Also don’t be mad when they change ideas or decisions, always try to understand the core reason lying behind (you may feel surprised but please keep calm and carry on) and give another push, with simple facts with sensibility instead of complicated data to back your reasoning.

2. Decision-making process.

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If you understand the collectivism culture, which is the DNA in most Chinese, you will well understand the standard decision-making process here. Basically, a truth well known is that “boss” is the only one to make final decisions. However, things you might don’t know are:

1) for one, it’s very much possible that not only big decisions are made by him/in very few case her, but also most of the small decisions, let’s say the color of a component, the way to do an activation, etc., will also have to be reported and confirmed. For important decisions, few senior or mid-management can have the freedom/right to close the deal.

2)another is, even decision maker is clear, but the process could involve almost all related/non-related departments and personnel, in the purpose of hearing all voices from different angels, which usually drag the process to an unexpected lag.

Because of these, you need to find this “special guy” from the linked team inside the company, this guy will have the most accurate speculation of the meaning/feeling of the “Boss”. Provenly, this guy will no doubt help you greatly improve overall efficiency as well as the possibility of a successful deal.  Plus, you’d better give a clear deadline for each step during the communication.

3. Influence of Relationship.

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It’s not a secret in Chinese society, people connection or relationship is an inevitable part in business operations. The embarrassment of saying no is the underpinned reason why Chinese value relationship almost anywhere in the society. But this is not to say that relationship means everything. It’s more like lubricant to create a harmonious communication within parties. With this said, you should use it like lubricant while bearing in mind this lubricant can be some real stuff to catalyze the business relationships.

4. Vision. Limited by culture and background, lots of senior management don’t have a complete and well-developed thinking strategy of company visions. Since early history, Chinese has never been a people of aggression, mostly they are satisfied with a family and a cosy life. This cultural character embeds deeply in these entrepreneurs most of whom was raised and grew in a similar normal family. Therefore, even they are training themselves to look further, and maybe their vision is indeed well constructed, they still are in short of the ability to planning details for this vision. So next time, if you are talking about a business, do emphasize how it can change the scenario in the coming year and how it’s stringent & important to have this for an immediate result. (break down the benefits & values)

5. Perception of numbers/impacts.

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China is a big market, with huge population and territory. Anyone lives in a place like this would get used to big numbers. On social media, eg. Sina Weibo, a post is deemed as with good interaction only when it has over 10,000 “forwards” or comments, lots of private accounts have over millions of followers… The cost of utilizing these resources? Hundreds of dollars on average and that’s it. These perceptions are reinforced in the management’s minds, after hearing tons of reports during daily business operations. When you are clear on this point, you know you have to do comparisons/benchmarks and you have to be cautious when you describe how impactful and how cost-efficient your resource or business is.

Above covers the key differentiaters if not all. Like all other knowledge, knowing is far from being able to use it in practices. Yet still, it’s interesting and worthwhile to think about and discuss it.

Feel free to comment below or drop me an email if you have any specific questions want to discuss.

疯子

    朋友圈里有位初识的男性,转发了一篇长图,讲述了前几天深圳机场打砸事件。同时他也配上他的解读,高度认同长图作者,认为人们不排队全是机场工作人员不维持秩序的错,认为所有的问题就是机场和航空公司的问题,还突出地重复了作者的最后一句“点睛之笔”: 深圳机场及南航工作人员应该下跪谢罪。

    看的时候我觉得有一种毛骨悚然的惊悚感。存下图,把这个一面之缘的朋友删掉。

    再往下想这种不舒服究竟来自于哪里?我们是生物,所以会生气会愤怒,好像也没有人规定过什么样的触动“应该”生什么程度的气。秦皇一念就要焚书坑儒,皇后被贱民一睹风仪就要挖人眼珠,司吏见不得别人帅可能就削人嘴唇,平民看不过邻居致富而一把火把自己的不高兴烧的干干净净……

   这种种见不得看不过想不通得不到,就是”气”之来源。每个时代都有疯子,现代的惊悚故事片都是基于这些疯子的故事而来。每个时代都有独特属于那个时代的疯子。秦始皇在那是不是疯子,但放到唐朝就是,所以唐朝要坑书生就得找个合适的理由(这些理由就是时代的进步),不然你就是疯子。放到现代,找再多理由依据都没用,这种人没商量就是个疯子。

    可见,一个人疯没疯是他身边的大家来裁决的,而随着社会的发展,成为“疯子”越来越容易,皆因为文化越来越高级,而高位文化的下方,就是社会中形成的规则。破坏当时的规则,就是疯子。这听起来是很恐怖的,因为社会发展的后端竟然是变成疯子越来越容易,也因此人们为了不变成疯子而严守越来越多的规则,于是最后世界大同了,所有人就是一个人。

    从这个意义讲,所有的在合适的时候破旧都是一种必然,因为不破,越来越多的规则就让人无法呼吸。这符合适用于所有其他的“物极必反”或“物极必破”的规则。也因此,所有的挑战规则的人,其实都是社会演进的功臣。

    谁知道呢,20年后人类如果还在,也许再发生类似的事件,规则也许就是不打砸的和不下跪道歉的都是疯子呢。