结账时候，另一个服务生小哥B和老板对话。老板要他去买西瓜，他撒娇说“好远啊，外面太阳这么大，骑车过去也很累的。” 老板接到，“那我去帮你买好么？” B一脸不情愿说那你先把买瓜的五块钱给我。
结账时候，另一个服务生小哥B和老板对话。老板要他去买西瓜，他撒娇说“好远啊，外面太阳这么大，骑车过去也很累的。” 老板接到，“那我去帮你买好么？” B一脸不情愿说那你先把买瓜的五块钱给我。
I write bilingually so that my dear mom and dad can read about my life. I know you must be the first readers, love you!
I was shredding some confidential documents for almost half an hour this afternoon, manually, again.. (Yeah, I strongly recommend companies who encourage/require confidentiality to buy a shredder to promote the habits, anyhow, to shred documents especially lots of documents could ruin the whole day for a normal person(if you enjoy tearing papers that’s another thing)…)
If you are doing something in a robotic manner, you will have the time to think about something you don’t always think, like I did. (Yeah I admit I am a weirdo always having strange questions)
The conclusions I picked up from this “mind wandering” is, every action/thought has an origin which rooted in your childhood, and, it’s important to have a sense of confidentiality.
Why other people don’t have the sense to destroy the confidential information or keep information within its boundary? Because they didn’t notice the impact of the “Butterfly effect”, or the realization of this “butterfly effect” did not happen in their children so to print in their subconsciousness.
For me it did. When I was still a kid my parents opened a bookshop and in there my sister and me crunched in the shelf becoming a “book drugster”. And I from then had been in pretty good relationship with one of our neighbors, a family who recycled waste paper. In those beautiful nights I climbed up and down piles of “paper hills” searching for my treasure, and at that time I was especially fond of a game I designed, paper puzzles. So I had the chance and satisfactions of reading into some Jone Does’ private/business lives. At then, it was only a fun game of reading for an innocent boy yet the connection of waste paper and secrets was craved in my bones.
Now that explains my more-than-average obsession of privacy & confidentiality.
Later in my life, I once used the internet to fight with one terrible yet normal person and used the info to protect myself when he refused to give me the deposit of my apartment with no reason . I knew where he was born,where he went to school, what he liked and even his personal networks and girlfriends’ looks. In other cases, I also used the internet to analyze job applicants, agencies, business partners, etc. to help adjust my judgement through minor yet important facts. This is quite like the game I used to play, the paper puzzles. It’s terrible yet it’s true, we all are walking nakedly in this internet era. Your profiles, your pictures, your history, your friends, even your families, everything you have, is like a free gallery to feast the viewers’ eyes.
For a single normal person you may not have the luck to be dragged in such terrible situation and researched on like a open book. Confidentiality is quite often not a huge topic in your personal life. However, for a business it can be the lifeline to protect companies from being harmed, or even crashed.
Actual stories happened and I was the witness for some. Core stuff left a company and jumped into the arms of a competitor, and helped it eat up the market share of his old firm. Clients visited a company and picked up some printed documents left on the printing machine and that turned out to be a contract with another client for the same deal.
There are bunches of aces who are extremely good at piecing up puzzles (especially those terrible Capricorns) in this world. Next time when you fill out a online form or post a picture to public, or throw your working documents in the trash bin, take a second thought.
It has been some time since I started to think about how to manage a group of brilliant people/genius. And this question rise to be pertinent as I wanted to start something of my own in my spare time. I was reading another article and was reminded that this book could really shed some light on the topic. Though I read it last year when it first came out, still had very much different feeling this time with all my experiences and thoughts within the year.
One question: So what’s different now?
One philosophy: Maximize freedom equals maximize speed and outcome in a creative era/internet century
One rule: Everyone should invest time in hiring (not only will help hiring itself but also will benefit everyone themselves)
One dangerous stone: Decision making process
Simple book with cute hand-drew illustrations, inspiring words, and clear highlights.
Download How Google Works for personal review and research purpose only!
Leave a comment if you are an entrepreneur or simply want to discuss about the book or the topic
It’s not just recently I feel about the differences on management styles/skills between Chinese and Western people. In several thorough conversations with foreign employees from some global agencies last week, I realized how critical this could be in dealing with businesses – not knowing the differences might just ruin your deals right from the start.
In my not so long yet quite rich career life, I took the opportunities to work in almost every type of companies, including boutique strategic consulting (joint venture), personal studios, fortune 500s(National enterprise & wholly foreign owned enterprise), tech startup, and large scale private enterprise. It’s unimaginable how fast you could grow with a vast experience in absolutely different types of companies before you “settle down” with a “best mate”.
Interestingly, I had the chances to always work with foreign colleagues, clients, or agencies throughout the years. And when it comes to company/people management, it’s astonishing how different it could be. Though new generation of Chinese entrepreneurs are becoming more international to compete on global stage, below characteristics are still true with most of the current Chinese “Bosses”.
1. Sense and Sensibility.
Traditional Chinese management is more likely to make decisions or change ideas because of feelings/guts/self-confidence, instead of comprehensive reasoning or logic/data analysis/support. As feelings are unstable, thus more changes, big or small, could be expected. Also don’t be mad when they change ideas or decisions, always try to understand the core reason lying behind (you may feel surprised but please keep calm and carry on) and give another push, with simple facts with sensibility instead of complicated data to back your reasoning.
2. Decision-making process.
If you understand the collectivism culture, which is the DNA in most Chinese, you will well understand the standard decision-making process here. Basically, a truth well known is that “boss” is the only one to make final decisions. However, things you might don’t know are:
1) for one, it’s very much possible that not only big decisions are made by him/in very few case her, but also most of the small decisions, let’s say the color of a component, the way to do an activation, etc., will also have to be reported and confirmed. For important decisions, few senior or mid-management can have the freedom/right to close the deal.
2)another is, even decision maker is clear, but the process could involve almost all related/non-related departments and personnel, in the purpose of hearing all voices from different angels, which usually drag the process to an unexpected lag.
Because of these, you need to find this “special guy” from the linked team inside the company, this guy will have the most accurate speculation of the meaning/feeling of the “Boss”. Provenly, this guy will no doubt help you greatly improve overall efficiency as well as the possibility of a successful deal. Plus, you’d better give a clear deadline for each step during the communication.
3. Influence of Relationship.
It’s not a secret in Chinese society, people connection or relationship is an inevitable part in business operations. The embarrassment of saying no is the underpinned reason why Chinese value relationship almost anywhere in the society. But this is not to say that relationship means everything. It’s more like lubricant to create a harmonious communication within parties. With this said, you should use it like lubricant while bearing in mind this lubricant can be some real stuff to catalyze the business relationships.
4. Vision. Limited by culture and background, lots of senior management don’t have a complete and well-developed thinking strategy of company visions. Since early history, Chinese has never been a people of aggression, mostly they are satisfied with a family and a cosy life. This cultural character embeds deeply in these entrepreneurs most of whom was raised and grew in a similar normal family. Therefore, even they are training themselves to look further, and maybe their vision is indeed well constructed, they still are in short of the ability to planning details for this vision. So next time, if you are talking about a business, do emphasize how it can change the scenario in the coming year and how it’s stringent & important to have this for an immediate result. (break down the benefits & values)
5. Perception of numbers/impacts.
China is a big market, with huge population and territory. Anyone lives in a place like this would get used to big numbers. On social media, eg. Sina Weibo, a post is deemed as with good interaction only when it has over 10,000 “forwards” or comments, lots of private accounts have over millions of followers… The cost of utilizing these resources? Hundreds of dollars on average and that’s it. These perceptions are reinforced in the management’s minds, after hearing tons of reports during daily business operations. When you are clear on this point, you know you have to do comparisons/benchmarks and you have to be cautious when you describe how impactful and how cost-efficient your resource or business is.
Above covers the key differentiaters if not all. Like all other knowledge, knowing is far from being able to use it in practices. Yet still, it’s interesting and worthwhile to think about and discuss it.
Feel free to comment below or drop me an email if you have any specific questions want to discuss.